Effective Date: April 1st, 2025
Last Updated: April 1st, 2025
At ZapKredit, we strive to offer a seamless and secure payment experience. However, in the rare case of failed or duplicate transactions, we provide a clear refund mechanism outlined below.
1. Eligibility for Refunds
Refunds may be initiated in the following cases:
- Failed Transactions: If your transaction fails but the amount is debited from your credit card.
- Duplicate Payments: If multiple payments are made for the same service due to technical errors.
- Unprocessed Services: If a service (e.g., utility payment, document application) is not processed due to system or third-party failure.
2. Non-Refundable Charges
Please note that the following are non-refundable:
- Convenience/processing fees charged during transactions.
- Charges for completed services (e.g., successful bill payments, document filings).
- Payments made with incorrect user details.
3. Refund Process
To request a refund, please:
- Email us at support@zapkredit.com with the transaction ID and a brief explanation.
- Our support team will investigate and verify your claim.
- If eligible, the refund will be processed to the original payment source.
4. Refund Timeline
Approved refunds may take 5–10 business days to reflect in your bank or credit card account, depending on your issuing bank or payment gateway.
5. Customer Support
For any refund-related queries, reach out to us at:
📍 4th Floor, Fortune Monarch Towers
Road No. 36, Jubilee Hills
Hyderabad, Telangana, India – 500033
📞 +91 81795 32323
✉️ support@zapkredit.com